Payments & refunds

Renters pay no platform fee

Accra Property does not charge renters to browse, enquire or request viewings. Listing a property is free. We do not provide checkout for rent, hold deposits or automatically deduct commissions.

Your move-in costs

The agent supplies rent, advance months, deposit, commission and any other charges. The breakdown distinguishes a confirmed total from an incomplete subtotal. Ask for the full amount and the refund conditions in writing before paying.

Rent advance pays for the stated rental period. A deposit is a separate, optional charge where agreed; it is not automatically required because rent is paid in advance. If charged, confirm its purpose, deductions and return conditions. Agent commission is separate from rent and Accra Property’s referral fee.

Pay only the agreed agent or landlord after checking their authority. Never share a Mobile Money PIN or account password. Payments are made outside this website.

Agent success fee

Under the separately accepted agent agreement, the platform fee is 10% of the agent commission actually received for an eligible completed rental—not 10% of rent or a deposit. No completed rental or no commission received means no success fee. Owners earning no agent commission and property sales are outside this rental referral fee.

The agreement covers qualifying introductions and rentals within its 90-day window, reporting within seven days of commission receipt, outcome confirmation and disputes. An invoice is issued only after the required confirmations and checks. The operator verifies payment before recording a platform-fee receipt. Refer to the signed agreement for the full rules.

Payment receipts

An agent can prepare a private draft, sign and issue it, and invite the renter to review and sign. Rent, deposit, commission and other payments appear separately. Registered renters receive a linked receipt in their account; guest renters can use the secure signing link shared through WhatsApp.

A receipt acknowledges the agent’s payment record. It is not a payment processor confirmation, title document or replacement tenancy agreement. A unique receipt reference is generated; a bank or Mobile Money transaction reference is optional.

Refunds and corrections

For rent, deposits or agent commission paid directly to an agent or landlord, request a refund from that recipient under your agreed terms and applicable rights. Accra Property cannot reverse an external payment. Do not assume every charge is refundable; ask before paying.

If a receipt is incorrect, use its dispute action or contact the agent before signing. Signed records are preserved. Corrections must be documented rather than silently changing an issued receipt.

For an incorrect or duplicate Accra Property referral-fee payment, email petnooky@gmail.com with the invoice, payment reference if available, amount and explanation. The operator will review the records and document any agreed correction or refund. No automatic refund is offered or promised by the website.